CLEAR INFORMATION. INFORMED CHOICES.

Privacy policy

Last updated: 24 September 2026

Who operates besteam

besteam is a product of Presgraphics, a proprietorship operated by Manisha Mithun Matkar in Mumbai, Maharashtra, India. For privacy questions or requests, email team@presgraphics.com or select “Privacy request” on our contact form.

Information you give us

Contact enquiries contain your name, email, optional organisation, team size, enquiry category and message. We store the enquiry, its submission time, consent record and follow-up status so our platform administrators can respond. Account and workspace use may include profile details, membership, project records, messages, files and invoice information that you or your organisation provide.

Why we use it

We use information to respond to enquiries, provide account access, operate the features you request, manage billing and prevent misuse. Contact-form consent is for responding to your enquiry, not a subscription to marketing. Please share only information you are authorised to provide.

Who can see it

Contact submissions are available to authorised platform administrators. Workspace records follow the roles and sharing settings established by your organisation. Your workspace owner manages membership and access. Providers supporting hosting, security, email, payments and enabled AI features process information needed for those services.

Service providers and AI

The service integrations include AWS for hosting infrastructure, Google Gemini for enabled Besty AI answers, Cloudflare Turnstile for spam protection, Brevo for transactional email and Dodo Payments for checkout. Provider processing may take place outside India. Payment credentials are handled by the payment provider, not stored as card details in besteam. When generative Besty features are enabled, questions and relevant permitted workspace context are sent to the configured AI provider. Besty conversations for eligible paid and trial users are saved to their account within the selected organisation. Users can search and delete their conversations; history is checked against current workspace permissions. Visitor chats are not saved to an account. AI output can be inaccurate; check the underlying records before relying on an answer.

Cookies and device storage

We use session cookies for account access and browser storage for essential application behaviour. Turnstile may process browser and device signals to prevent automated abuse. We use Google Tag Manager to manage website tags. Data collection and cookies depend on the tags enabled through that container. Browser settings let you manage stored data; disabling essential cookies can prevent sign-in.

Retention and your choices

We retain information while needed to provide the service, respond to enquiries, resolve disputes and meet applicable obligations. Workspace records and billing records may have different retention needs. Trial or subscription expiry locks access without deleting your account or workspace data. Owners can explicitly delete a workspace from Plans & workspaces; users can delete their profile from profile settings after cancelling subscriptions and deleting owned workspaces. Copies of deleted content may remain in versioned storage and backups under the retention policy; legally required billing records may be retained. Contact us to request access, correction or deletion, withdraw enquiry consent, or raise a privacy concern. We may verify your identity and explain any information we must retain. For organisation-managed records, we may need to coordinate with your workspace owner.

Security and changes

We use access controls and technical safeguards appropriate to the service; no system can guarantee absolute security. Do not send passwords or sensitive payment information through the contact form. This notice may change as the service develops; the updated date identifies the current version.